Straight answers
Windshield Repair FAQ
What Twin Cities customers ask about chip repair, crack repair, mobile service, factory glass, and repair limits.
We don’t sell glass. We save windshields.
Why does a repair-only company matter?
I don’t sell replacement windshields. I’m looking at one thing: saving your windshield.
Can my rock chip be repaired?
Many chips can be repaired when the complete damaged area fits under a quarter. Location, depth, contamination, and previous repair attempts also matter. A free Mint Chips Chip Saver can help keep moisture and dirt out of a fresh chip until the repair appointment.
How large a windshield crack can Mint Chips repair?
Mint Chips evaluates cracks up to 10 inches. Length is only one factor; location, age, contamination, edge involvement, and condition also matter.
Will the damage disappear?
No repair can promise invisible glass. The primary goals are structural strength, stabilization, and helping prevent further spreading. Some visual evidence normally remains.
What should I include when I contact you?
Text me a couple photos of the chip or crack. I’ll reply directly and ask for anything else I need.
Where is mobile service available?
Mint Chips serves retail customers, fleet, and dealerships throughout the Twin Cities metro area.
Does Mint Chips accept insurance?
Want to use insurance? Get your claim number and referral number from your insurance company and send them to me, or have your insurance company email the information directly to me. I’ll bill the insurance company. Prefer not to open a new insurance claim? You can pay me directly.
Protect your choice.
I already chose Mint Chips. Why are they talking to me about another glass shop?
Because a glass claim can become an opportunity to redirect the job to Safelite or another preferred shop.
If you already chose Mint Chips, you already chose your glass company.
You are calling to process the claim—not to ask Safelite Solutions or your insurance company to choose a shop for you.
Minnesota law protects your right to choose your own glass vendor and prohibits pressure intended to steer you toward a particular one.
Keep the call simple:
“I have already selected Mint Chips. I am not requesting another glass company. Please process my claim with my chosen vendor.”
If the conversation turns to preferred shops, network providers, warranties, possible extra costs, or an offer to schedule you somewhere else, remember:
If Mint Chips bills your insurance company for a covered repair, I will not balance-bill you or charge you the difference between what I bill and what your insurance company pays. There will be no surprise bill from Mint Chips.
You called to file a claim. You did not call to shop for another glass company.
Protect your choice. You already made it.
What if they bring up Safelite’s “nationwide lifetime warranty”?
Every repaired chip is covered for life. If that repaired spot ever starts to crack, I’ll perform Crack Arrest and/or crack repair — whatever is needed — at no charge.
Safelite’s warranty works differently. Its published warranty terms require customers to report a defect within 30 days of discovering it. If a repaired chip continues cracking, Safelite’s stated remedy is generally to credit the repair cost toward a replacement performed by Safelite. When insurance paid for the repair, the insurer may receive the credit, and the customer may still be responsible for a replacement deductible.
Safelite states that its recalibration guarantee lasts 30 days after recalibration or until the next recalibration event, whichever comes first.
So if someone uses a “nationwide lifetime warranty” to convince you to move your job, ask:
What is actually covered for life?
With Mint Chips, the answer is simple:
Every repaired chip is covered for life. If that repaired spot ever starts to crack, I’ll perform Crack Arrest and/or crack repair — whatever is needed — at no charge.
Why does repair-only matter?
Because I don’t sell replacement windshields.
My goal is to keep your original windshield whenever repair is appropriate.
The insurance company pays the covered claim.
The claims administrator processes it.
You choose who works on your windshield.
Protect your choice. You already made it.
We Don’t Sell Glass. We Save Windshields.
When is replacement necessary?
Some damage needs replacement. Size, depth, location, contamination, edge involvement, and the windshield’s overall condition tell the story. I’ll tell you straight.
What is crack arrest?
Crack Arrest is for stopping an existing crack from spreading. The crack stays visible.
Start here
Not sure it can be repaired? Let me look at it.
Text me a couple photos and I’ll give you a straightforward, no-obligation opinion before you spend money replacing the windshield. Same-day service is available.